Best Sellers
New Arrival
Terms & Conditions
1. General Terms & Conditions
1.1 About Hophopebeauty
Hophopebeauty is a Hong Kong registered company. Our mission is to simply provide the best shopping experience at amazing prices.
1.2. Our Stock
Hophopebeauty stock is all genuine, brand new, original and unlocked. We source our products from all over the world to provide the best quality stock and best prices to our customers. There may be situations where your product will come with a different region power plug. In these situations a local adaptor will be provided for your convenience
Upon receiving your payment, your order will be sent to the warehouse to pack and ship your product. You will receive a notification email when we have shipped your package with a tracking for you to track your order. You can also view your tracking status on the order page in My Account.
Please take note that service during transition of goods is solely the liability of courier companies. Hophopebeauty is not liable for any goods which are lost or received damaged. Courier companies only cover physical loss or damage of goods during transit subject to the maximum liability specified in the terms of conditions of their service.
Hophopebeauty offers promotions such as discount vouchers and coupons. These have their own conditions of use such as duration, expiry date et cetera. Please refer to any relevant conditions on promotion pages, information or emails. Hophopebeauty reserves the right to void, change, remove or disable any vouchers at their own discretion. However, this would rarely occur and if it were to happen this would be announced.
There may be circumstances where you will receive an item with a manual in a language you cannot read. This is due to our sourcing structure to obtain the best possible prices for our customers. In these cases please refer to the relevant product page on the manufacturer website to download the manuals. If you require any assistance on this matter please do not hesitate to contact our Customer Service team.
Hophopebeauty stock is put through a random inspection and sometimes testing procedure. We will select a few items out of each batch of goods from our supplier to do this. This is to ensure that the product delivered is of high quality and working order so as to minimise the chance of DOA (dead on arrival) and customer inconvenience. Therefore the product may need to be removed from the box and checked. Rest assured that before repacking, we thoroughly clean and repackage everything professionally (shrink wrap if required) to original standard before shipping.
By purchasing a product through our site, customers outside Hong Kong authorise Hophopebeauty to make arrangements of clearance of customs on their behalf for the products they have ordered.
Hophopebeauty stocks products from all over the world to bring the best prices and quality to our customers. However this comes with a disadvantage that there are slight differences in the product and packaging between regions to meet the local requirements. Therefore we cannot guarantee that the information such as photos on the site are 100% correct at all times.
You can refer to our Privacy Policy page to know more about the data we are collecting, as well as how we share and utilize the information.
2. Cancellation Policy
2.1 Cancellation
You can only cancel your order when the order is still in processing status. We only accept cancellation request made by the means of submitting a ticket.
In any event that the goods are packed or dispatched, or upon receiving the goods, you can only return the order under our 14 Days Money Back Guarantee policy; with an administration fee of 25GBP and a return shipping fee (around 35GBP – 50 GBP). This will be liable to you and be deducted from your refund amount.
In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are packed and dispatched and we will cancel the duplicated order for you as per your request.
We have procedures in place to detect any sign of testing or fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation and the respective user/visitor will be banned from our website unconditionally.
As part of our effort to protect the interests of both buyer and seller, we may require you to provide further information or documentation to confirm your order is genuine. In any event that the aforementioned procedure is not completed within 5 working days after you placed the order, your order will be automatically cancelled.
3. Return Policy
14 Day Money Back Guarantee
Hophopebeauty offers all customers 14 day money back guarantee. We want all our customers to shop with confidence and peace of mind at Hophopebeauty.com.
Return, Exchange and Cancellation
|
Situation |
Declaration Time Frame |
Return Shipping Fees |
Administration Fee |
Restocking Fee |
|
Return or Exchange for Brand New Condition Device |
14 days |
Customer’s Expense shipping items back to Hong Kong |
25GBP |
Up to GBP50 for any missing accessories |
|
Return of Faulty Item or DOA Item |
14 days |
Customer’s Expense shipping items back to UK |
Absolutely not |
Up to GBP50 for any missing accessories |
|
Return of a Wrongly Delivered |
14 days |
Customer ships items back to UK with a reimbursement on shipping fee |
Absolutely not |
Up to GBP50 for any missing accessories |
|
Missing Items |
48 hours |
Absolutely not |
Absolutely not |
Absolutely not |
3.1 General Conditions Requirement:
All full refunds or replacements are subject to the below condition(s):
- Items were purchased from our website. (www.hophopebeauty.com)
- An RMA request email is sent and received by us within 14 days upon the delivery of order.
- Items must be handed to an organised courier or shipped to our authorised centre within 14 days of RMA ticket approval.
- a copy of your receipt/invoice.
- a copy of your return authorization number (RMA Number) and form.
- Items are in brand new condition (with all original packaging including all accessories and other material(s)), unless it is faulty or DOA. These are some determinants of how we determine brand new condition. This includes:
- the manufacturer packaging
- Original screen protector film has not been peeled off
- Accessories packaging has not been damaged
Please note: A restocking fee up to 50GBP (50GBP) will be deducted from your refund amount if the return does not meet the condition(s) specified above.
3.2 Hophopebeauty reserves the right process all returns at their sole discretion. Any decision made by or their authorised representative are final.
Return or Exchange (14 Day Money Back Guarantee Policy)
Hophopebeauty offers all customers 14 day money back guarantee. We want all our customers to shop with confidence and peace of mind at Hophopebeauty.com.
All customers can exercise the right to return a merchandise and opt for a refund or exchange within 14 days after receiving the merchandise.
As long as you fulfil all conditions in 3.1 outlined above, you will be approved of a return. Upon approval, you will have to organise a courier to send your complete package (refer to 3.1 above for details) and have the item(s) returned to our Hong Kong warehouse. When we receive the product and inspection is passed, the refund or exchange will be processed.
However, you will be liable to the return shipping fee and an admin fee of 25GBP deducted from your refund. A restocking fee could be applied if you return the item to us with any miss accessories.
Exclusions - Headphones, Earphones and Personal Care Products like Shavers are not covered under this policy due to health and hygiene issues.
Return of a Faulty Item, DOA Item
If your product is faulty or dead on arrival (DOA) within 14 days of receiving the merchandise, you are definitely eligible for a return.
As long as you fulfil all conditions in 3.1. outlined above, you will be approved for a return. Upon approval, you will have to organise a courier to pick up your complete package (refer to 3.1 above for details) and have item(s) returned to a UK service address (for both UK and Ireland orders). Once we receive the product and inspection is passed, the refund or exchange will be processed. Hophopebeauty reserves the right to replace the faulty item with an item that is refurbished to a brand new condition.
Fees? - Of course there are no admin fees in this situation.
Return of a Wrongly Delivered Item
If we deliver the wrong products, you are entitled to a return under this clause. You must notify us within 14 days of receiving the merchandise and you may opt for a return or exchange.
As long as you fulfill all conditions in 3.1. outlined above, you will be approved of a return. Upon approval, you will have to organise the shipment of your complete package (refer to 3.1 above for details) and have item(s) returned to a UK service address (for both UK and Ireland orders). Once we receive the product and inspection is passed, the refund or exchange will be processed, and the return shipping fee will also be reimbursed to you after the related invoice is provided.
Fees? - Of course there are no admin fees in this situation.
Missing Items
If you find your package is missing an item or your product is missing an accessory upon recipient of goods within 48 hours, please contact our customer support and we will open a courier case to investigate the issue and the investigation could take up to 5 working weeks before a resolution is provided.
Further Notes
- If an item is not returned in an acceptable condition as per the conditions stated in 3.1, a restocking fee of 50GBP will be applicable and deducted from the refund amount.
- You must take reasonable care of the items, accessories and manufacturer packaging when returning them to ensure that they are in original and undamaged condition.
- We reserve the right to refuse a return and also deem an item to have been mishandled in accordance to our warranty policy.
- If a return is deemed unacceptable and refused, the customer must pay us return shipping fee to have the product shipped back to them.
- If you provide us with pictures as soon as possible this would ensure the process of approval to be much more efficient.
- Unfortunately, as no insurance will be applied, we are not responsible for any physical loss or damage of the merchandise during return transit. If you would prefer you could send it to our nominated service centre with insured post at your cost.
- Due to the nature of Liquid Crystal Displays (LCDs) we only offer returns if:
- 5 or more dead/bright pixels in any position
- 3 or more dead/bright pixels within 3mm of one another.
4. Device Warranty
Upon receiving and accepting your payment, we will provide you the coverage for your purchase(s) as stated in this warranty.
All products purchased from Hophopebeauty.com come with an included manufacturer equivalent 12-month standard warranty – Hophopebeauty Warranty. This warranty is provided by Hophopebeauty Limited and is serviced at Hophopebeauty authorised repair centres. If you need to make a warranty claim, please submit an RMA form.
4.1 What is covered?
12 months parts and labour costs for the repair of a manufacture defect or fault in production, which lead to product malfunctioning.
12 months parts and labour costs for the repair of a fault in the material of the product, which lead to product malfunctioning.
1 month parts and labour costs for the repair of a fault in the material of Rechargeable Batteries.
4.2 Duration of the warranty
The warranty period starts from the invoice date, and hence includes the shipping and return shipping time as well as the repair duration.
4.3 The exclusions
6-months warranty for waterproof cases and flash remote.
3-months warranty for RC toy battery.
1-month warranty for camera accessories, mobile and tablet accessories, computer accessories, games, gaming controller, audio cable, card reader.
The following product categories are not covered by warranty:
- Consumable products such as Batteries (Except RC toy battery has 3 months warranty), Films,
- Product which are not electronic items or do not consume electricity(e.g. Bags, Lens Hoods, and audio accessories (Except audio cable has 1 month warranty) etc),
- Carrier related issue (e.g. SIM Card, availability, coverage, service, range etc.) of mobile phones and tablets,
- Any issues caused by the firmware or software, modification to operating system, rooted or jailbroken to the phones or tablets,
- Gadgets accessories,
- In box accessories
4.4 How do I make a warranty claim?
If you wish to make a claim under the limited warranty, please ensure you fulfil the requirements outlined in the Terms, then fill all necessary information in below link:
Provide us as much information as possible the in the form, such as images, serial numbers, detailed descriptions, order information, etc.
After you submit the form, we will get back to you in most circumstances within 24 – 72 hours.
Upon approval of warranty claim, you will be asked to ship the product(s) yourself within 14 days provide us the tracking information.
When making a warranty claim, you may be asked to provide
- Invoice that proves the product purchase and the date of purchase
- Pictures or detailed description of affected parts
- IMEI or any related serial numbers
Please note that the Hophopebeauty Warranty scheme is only applicable to the first end-user and purchaser of the product. The warranty cannot be transferred to subsequent or other owners.
4.5 What is not covered by Hophopebeauty Warranty
The Hophopebeauty Warranty does not cover damage, bricking, disruption, defects, to the extent permitted under the applicable law, such as relating to:
- Third party software, settings, links, content, data that may be applied after the release of the product from the manufacturer. This includes malicious software such as viruses
- Battery, especially third party or tampered batteries. This also applies to when the battery has been used in other products other than those specified by the manufacturer
- Normal wear and tear, transport and shipping, rough and excessive handling, actions other than those outlined by the manufacturers, misuse of the product and any acts beyond reasonable control of Hophopebeauty.
- The product has been modified, repaired or opened by a party other than Hophopebeauty authorised service centre or a Hophopebeauty representative.
- The product has been used in conjunction with unauthorised parts
- Serial number and IMEI numbers have not been altered in any way.
- Exposure to moisture in any manner, resulting in but not limited to, corrosion, oxidation, short circuits.
- Exposure to chemicals.
- Exposure to extreme temperatures and environmental conditions beyond the recommended limit from the manufacturer.
- Use of non-standard SIM cards or cards provided by telecommunications companies in order for you to use functions of your mobile phones. This includes but is not limited to, incorrect sized SIMs, external SIM modules or modified SIMs
- Improper usage, storage or handling of the product
- Any accidental or malicious damage
- Failure to follow our written instructions for the product, or those of the manufacturer’s
- Loss of quality, degradation of performance or actual damage that results from the use of spare parts or other replaceable items (such as consumables) that are neither made nor recommended by the manufacturer
- Modification to the product and/or software, by someone other than our representatives
- The product serial has been removed or made illegible
- Connection of other fittings, accessories, equipment or software to the product which were not approved by us
- External causes out of our control which may include accidents, fire disasters or burglaries
- Repair or cleaning by unauthorized personnel
- Any malfunctions or specific requirements of any other item of hardware or software which you added to the product that was not included in the contract
- Correction of errors for any non-Hophopebeauty or original manufacturer proprietary software
- Loss or damage of data
- Attaching the product to a network not approved by us, or if you have made changes to your operating or network system
- Not installing any error correction that is issued for the software
- Use of which is not designed
- Damaged Display on Screen (LCD) due to improper usage
- Non-Manufacturer defect on Lenses
- Liquid damage
- Damage due to improper packing during shipment to service center or service agent
4.6 New for Old policy
In the circumstance that your product is not repairable, we will provide you with another device. This product may be refurbished to a brand new quality.
However if in the case we are unable to procure the same product, Hophopebeauty will provide you with an equivalent product that matches the specifications and capabilities of the unrepairable one.
Any replaced item does not have a renewal in warranty period. The warranty period is transferred from the unrepairable device. Furthermore, the replaced item cannot be redeemed for cash.
4.7 Other Important Warranty Information
Hophopebeauty reserves the right to:
- Charge an inspection fee if the returned product does not fall within our terms and condition.
- During repairs, replacements for broken or unusable parts may be new, equivalent to new or refurbished.
Hophopebeauty is not liable for:
- Any delays caused due to natures out of Hophopebeauty Limited’s control such as extreme weather conditions causing delays in shipment.
- Any data that is removed or corrupted during the repairing process.
- Any changes in settings that is made during the repairing process.
4.8.1. Special Note regarding Waterproof products
These are covered by Hophopebeauty warranty for 6 months only. Damage caused by improper use, impact, exceeding recommended depths would void the Warranty.
- Hophopebeauty will not be liable for any damage to any other items used in conjunction with the product.
- Hophopebeauty will send the faulty Waterproof case to the manufacturer for waterproof / pressure testing to the specifications of the product as outlined by the manufacturer. The buyer will be required to be responsible for the repair fee if the test is passed and any cost of transport as required.
4.8.2. Special Note for 3rd party lenses
We will cover parts and labour costs for the repair of manufacturer defect(s) or production fault(s), which resulted in the product malfunctioning. Any problem(s) relating to front or back focus is/are not covered in the warranty. The use of third party lens is at user's own discretion. Hophopebeauty makes no guarantee to the quality and accuracy of the focus of third party lenses.
4.8.3. Special Note for Waterproof Cameras/ Casings / Bags
Damages due to impact, exceeding recommended depths, etc. would void the warranty. Please be advised that the warranty offered is strictly for the purchased item only. Hophopebeauty will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.
4.8.4. Special Note for Waterproof Mobile Phones
The warranty does not cover defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress. Hophopebeauty will not be held liable for any defects or damage on any other item(s) used in conjunction with this product.
4.8.5. Special Note for Remote Control Toys
The warranty does not cover defects or damage resulting from below:
- Crash or burning caused by non-manufacturing factors.
- Damage caused by operating the unit in electromagnetic interference environment (i.e. mining area, radio transmitting tower, high-voltage wire, substation etc.)
- Damage caused by operating the unit in a known environment with interference with the wireless devices (i.e. transmitter, video-link, Wi-Fi signals etc.)
- Damage caused by operating the unit with a weight greater than safe takeoff weight
- Damage caused by operating the unit with a low charged or defective battery.
- Hophopebeauty will also not be held liable for any defects or damage on any other item(s) used in conjunction with this product.
